Effective Date:

March 27, 2025

Last Updated:

March 27, 2025

At Phoenix Co-Living, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it.

1. Information We Collect

When you use our website, we collect various types of information to provide and improve our services. This includes personal information such as your full name, email address, phone number, and date of birth, which we use to verify your identity, facilitate bookings, and communicate with you. If you create a profile, we may also collect photos or bios that you choose to share.

For payment processing, we collect credit or debit card details, including the card number, expiration date, CVV, and billing address. Payment transactions are securely handled by third-party processors, and we do not store your full payment information on our servers. We also retain a record of your transaction history, including past bookings and payments.

When you visit or interact with our website, we automatically collect technical information such as your IP address, device type, browser version, and operating system. We also gather usage data, including the pages you visit, the links you click, and the time spent on each page. To enhance your experience, we use cookies and similar tracking technologies, which help us recognize returning users, store preferences, and analyze website traffic.

If you book or list a co-living space, we collect property-related information, including booking dates, property preferences, and special requests. For hosts, we may gather property descriptions, amenities, and pricing details. We also collect and display reviews and ratings submitted by users regarding their experiences.

When you communicate with us, whether through messages, emails, or customer support inquiries, we collect and store the content of those communications. We may also gather feedback and survey responses to improve our services.

2. How We Use Your Information

We use the information collected to verify identities, manage reservations, process payments, and facilitate communication between guests and hosts. The data helps us personalize your experience by offering relevant property recommendations and tailored services. We also use it to monitor website performance, detect and prevent fraudulent activities, and comply with legal obligations.

3. Information Sharing and Disclosure

To provide our services effectively, we may share your information with third parties. This includes sharing booking details with hosts or guests, using payment processors to handle transactions, and collaborating with service providers for website functionality and marketing. We may also share information with legal authorities when required by law or to protect our rights. In the event of a business transfer, such as a merger or acquisition, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. These tools help us remember your preferences, enhance website performance, and deliver targeted advertisements based on your browsing behavior. You can manage your cookie settings through your browser preferences.

5. Data Security

We prioritize the security of your personal information by implementing industry-standard safeguards. This includes encryption for sensitive data, access controls to prevent unauthorized access, and regular security audits to detect and address vulnerabilities.

6. Your Rights

You have the right to access, review, and request changes to the personal information we hold about you. You can also ask us to delete your data, subject to legal and contractual obligations. Additionally, you can opt out of receiving marketing emails by following the unsubscribe instructions provided.

7. Data Retention

We retain your information for as long as necessary to fulfill our services, comply with legal requirements, resolve disputes, and enforce agreements. Once the retention period expires, we securely delete or anonymize your data.